Cloud of Hydrangeas
Frequently Asked Questions & Answers:
Same Day Delivery? or when will my flowers be delivered?
We offer limited same day delivery if you placed your order online or by phone before 11AM PST, Tuesday through Saturday. If your order arrived after the cut-off time, we will still try our very best to accommodate your delivery request. However, your order may be rescheduled for delivery on the next available date. Of course, you will be notified first before we reschedule any deliveries.
Please note that although we make every effort to deliver your order between our regular delivery hours between 9AM-5PM, late orders may need to be delivered after business hours up until 8PM.
Do you offer free delivery? If not, what's your delivery fee?
No, but our delivery fee is very reasonable. We always make sure your floral gift will arrive safely and on time. Delivering flowers require proper handling and special care. Our drivers need to be paid a"living wage" for good job well done.
You may find the delivery rate HERE.
Will the flowers look exactly like the picture shown?
Due to the nature, seasonality, and regional availability of flowers, certain degree of substitutions may be needed. We will always make every effort to maintain the “look and feel” of the featured arrangement.
What's the difference between each size and what a "good" size?
With each size upgrade, the bouquet/arrangement will look bigger & fuller. We always recommend selecting at least the "deluxe" size for a fuller look.
Good size bouquet normally starts at $85. If possible, try upgrading to the $100~$150 range will give you much more varieties and a fuller look.
Good size arrangement in a vase/container normally starts at $100. If possible, try upgrading to the $150~$250 range will give you much more varieties and a fuller look.
How do I know if and when my flowers are delivered?
If you placed your order online, you will received a delivery confirmation email, usually "at the end of business day" once all deliveries have been made. If you like to get a real-time status on your order, you can always send us a message through the online chat, email or a quick phone call.
Why does certain bouquet/arrangement cost so much?
All bouquets/arrangements are priced based on the size and the composition of flowers. Some flowers may cost more during certain times of the year while some cost the same year round.
Prices may also fluctuate dramatically because of supply & demand during holiday seasons, such as Christmas, Valentine's Day & Mother's Day.
Can I request my flowers to be delivered at a specific time?
You may request a morning, afternoon or an evening delivery window in the special instruction field upon checkout. We will always try our best to accommodate your request, but is NOT GUARANTEED.
Special delivery request need to be arranged ahead of time, and additional delivery fee may be applied.
What if no one is home at the delivery of delivery?
If you selected call ahead prior to delivery as your delivery preference, we will always wait until we get hold of the recipient before scheduling your delivery and your delivery will be done at the next available time/day slot.
If you select not to call or a surprise delivery, our driver is given the permission to leave the flowers by the door. We will not be responsible for anything that may or may not happen to your delivery as a result.
Do you deliver on Sundays?
We offer limited deliveries on Sundays to selected areas only. Please give us a call to arrange your order ahead of time.
Can I pre-order flowers in advance?
Yes of course, we always recommend and always happy to see our clients ordering flowers in advance, especially during holiday seasons.
I still can't find the answers and I have more questions before placing my order.
You can find the full list of FAQs by clicking HERE.
You may also send us a message through the online chat, or give us a call at 604-583-0020. We will be happy to answer any questions or concerns.