Tuesday - Friday 10AM - 8PM
Saturday 10AM - 5PM Sunday Hours Vary
July 3rd - 12th CLOSED
How can we help?
Frequently Asked Questions & Answers:
Local Delivery
Same Day Delivery? or when will my flowers be delivered?
We offer limited same day delivery if you placed your order online or by phone before 11AM PST, Tuesday through Saturday. If your order arrived after the cut-off time, we will still try our very best to accommodate your delivery request. However, your order may be rescheduled for delivery on the next available date. Of course, you will be notified first before we reschedule any deliveries.
Please note that although we make every effort to deliver your order between our regular delivery hours between 9AM-5PM, late orders may need to be delivered after business hours up until 8PM.
As always, planning & ordering your flowers in advance is always recommended.
How do I know if and when my flowers are delivered?
If you placed your order online, you will received a delivery confirmation email, usually "at the end of business day" once all deliveries have been made. If you like to get a real-time status on your order, you can always send us a message through the online chat, email or a quick phone call.
Can I request my flowers to be delivered at a specific time?
You may request a morning, afternoon or an evening delivery window in the special instruction field upon checkout. We will always try our best to accommodate your request, but is NOT GUARANTEED.
Special delivery request need to be arranged ahead of time, and additional delivery fee may be applied.
What if no one is home at the delivery of delivery?
If you selected call ahead prior to delivery as your delivery preference, we will always wait until we get hold of the recipient before scheduling your delivery and your delivery will be done at the next available time/day slot.
If you select not to call or a surprise delivery, our driver is given the permission to leave the flowers by the door. We will not be responsible for anything that may or may not happen to your delivery as a result.
Do you deliver on Sundays?
We offer limited deliveries on Sundays to selected areas only. Please give us a call to arrange your order ahead of time.
Is your online transaction secure?
Absolutely, we don't store your credit information.
I still can't find the answers and I have more questions before placing my order.
You can find the full list of FAQs by clicking HERE.
You may also send us a message through the online chat, or give us a call at 604-583-0020. We will be happy to answer any questions or concerns.
Store Pickup
How soon can I pickup my order?
We offer limited same day delivery if you placed your order online or by phone before 11AM PST, Tuesday through Saturday. If your order arrived after the cut-off time, we will still try our very best to accommodate your delivery request. However, your order may be rescheduled for delivery on the next available date. Of course, you will be notified first before we reschedule any deliveries.
Please note that although we make every effort to deliver your order between our regular delivery hours between 9AM-5PM, late orders may need to be delivered after business hours up until 8PM.
As always, planning & ordering your flowers in advance is always recommended.
How can I transport the flowers once I picked it up?
If you placed your order online, you will received a delivery confirmation email, usually "at the end of business day" once all deliveries have been made. If you like to get a real-time status on your order, you can always send us a message through the online chat, email or a quick phone call.
Where is your store location?
You may request a morning, afternoon or an evening delivery window in the special instruction field upon checkout. We will always try our best to accommodate your request, but is NOT GUARANTEED.
Special delivery request need to be arranged ahead of time, and additional delivery fee may be applied.
Can I pick up some flowers without pre-order?
If you selected call ahead prior to delivery as your delivery preference, we will always wait until we get hold of the recipient before scheduling your delivery and your delivery will be done at the next available time/day slot.
If you select not to call or a surprise delivery, our driver is given the permission to leave the flowers by the door. We will not be responsible for anything that may or may not happen to your delivery as a result.
What's the cutoff time for Same Day pick up?
We offer limited deliveries on Sundays to selected areas only. Please give us a call to arrange your order ahead of time.
Can I pick up on Sundays?
Absolutely, we don't store your credit information.
Can I get someone else to pick up my order?
You can find the full list of FAQs by clicking HERE.
You may also send us a message through the online chat, or give us a call at 604-583-0020. We will be happy to answer any questions or concerns.