Frequently asked questions

Our online shop is open 24/7. You're also welcome to call us during business hours at 604-583-0020.

Yes. Our shop runs on Shopify, and every transaction is protected by multiple layers of encryption. We never store your credit card information.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Interac and PayPal. You can also send an e-transfer to info@freshblooms.ca.

Log in to your account, message us through the live chat (bottom right of the screen), or call us at 604-583-0020.

When adding a product to your cart, choose Call ahead (the default) or Surprise. With a surprise delivery we won't call the recipient first, and if they're not home we'll leave the flowers at the door. The recipient only ever sees your card message, never your billing details. To stay anonymous, just say so in the delivery note at checkout.

Some flowers are seasonal or regional, so we may need to substitute a few stems. We always keep the look, colours and feel of the arrangement you chose.

Larger sizes are bigger and fuller, and we recommend at least our Deluxe size. A nice bouquet starts at about $85, with $100–$150 giving more variety and fullness. A nice vase arrangement starts at about $100, with $150–$250 making a real impact.

Price depends on size and the flowers used. Some flowers cost more at certain times of year, and prices rise with demand around Christmas, Valentine's Day and Mother's Day. Summer usually has the best prices.

Each product has its own schedule so we have time to prepare it properly. Some are available same-day or next-day, while others need to be pre-ordered. To ask about an earlier date, call 604-583-0020.

Please place a separate order for each delivery date. Creating an account fills in your billing details for you. You can also call 604-583-0020 and we'll set them up for you.

Yes, and you can write a separate card message for each item. There's no extra delivery charge when everything goes to the same address on the same day. Checkout only allows one recipient name, so use the delivery note to tell us which arrangement is for whom.

Absolutely. We encourage pre-ordering, especially around busy holidays.

We don't offer wire services, so we only deliver within our local area. For other locations, we recommend a local florist there.

Cancellations are handled case by case. If your arrangement hasn't been made yet, you'll get a full refund. Once it's been designed and prepared, we can offer store credit. Same-day orders usually can't be cancelled.

Yes, with limited availability. Order online or by phone before 11am PST, Tuesday to Saturday. We'll still try to fit in later orders, but they may move to the next available date and we'll let you know first. Late orders may be delivered after hours, up to 8pm.

Yes, a flat rate applies to most areas. See our Delivery Policy for rates. Our drivers are paid a living wage.

We deliver to most Lower Mainland cities, including West and North Vancouver, and as far as Chilliwack with advance scheduling.

Yes. Add a morning, afternoon or evening request in the special instructions box at checkout. Time requests need to be arranged ahead, aren't guaranteed, and may have an extra fee.

We'll email you a delivery confirmation, usually at the end of the day once all deliveries are done. For a real-time update, chat with us, email or call.

We offer limited Sunday delivery to selected areas. Please call 604-583-0020 to arrange it in advance.

With Call ahead, our driver will try to reach the recipient and reschedule for the next available slot. With Surprise or no call, the driver may leave the flowers at the door, and we can't be responsible for them after that.

Add your request in the delivery note or special instructions at checkout, then confirm with us directly after ordering.

Our biggest flower shipment of the week arrives Monday morning, so we can only schedule a limited number of Monday deliveries.

Often in as little as 15 minutes (20–25 minutes for larger arrangements), or up to 2 hours when we're busy. We recommend ordering ahead. Call 604-583-0020 to check the current wait.

Bouquets come with a water pack. We suggest bringing towels or some padding to keep them steady on the drive.

We're at 5956 200 Street, Langley, BC V3A 1N3, on the corner of 200 Street and Logan Ave by the train tracks. Look for the floral window next to Subway. Get directions.

We don't usually keep ready-made bouquets on hand, but we're happy to make one while you wait or for you to collect later. Pre-ordering is best.

No cutoff, as long as the store is open and the item isn't sold out. Expect a short wait at the start and end of the day.

We're not officially open on Sundays, but just ask and we'll do our best to accommodate you.

Yes. They'll just need the name of the person who placed the order, or the last 4 digits of that person's phone number.

Change the water daily or every couple of days, and trim at least an inch off the stems each time. Flower food adds nutrients and reduces bacteria. If you'd rather not take the flowers out, tip the vase to pour out the old water, then refill with fresh.

There may be limited room for water, so check and top it up daily.

Give the stems a fresh cut and put them in water right away. Then change the water and re-trim every day or two, and add flower food.

Keep up with fresh water and fresh cuts. A little sugar in the water at the start can also help buds that are about to open.

Long stems make it harder for water to reach the blooms. Trim a good amount off the bottom, then stand the stems in warm or hot water for a few minutes to clear any blockage.

Flower food helps, but it isn't magic. What matters most is fresh, clean water every couple of days and re-cutting the stems.

Premium roses should last as long as other flowers. Stems often clog from dirty water, so give them fresh water every day or two and trim at least an inch off the bottom. Shorter stems help water reach the blooms.

Not always. Locally grown flowers that are cut and sold right away often outlast flowers shipped thousands of miles. Some tropicals do last well, but they cost more.

Many flowers are available year-round at reasonable prices. To save, choose more affordable flowers, pick up instead of having them delivered, and choose a price point you're comfortable with.

We believe flowers say what words can't, and that giving or receiving them brings real joy.

Only half true. Seasonal flowers like tulips, peonies, dahlias and orchids are cheapest at their peak but cost more at the start and end of the season. Most flowers cost about the same year-round, except around holidays, and summer usually has the best prices.

Truffini chocolates in several flavours from Brockmann's Chocolate, a family-owned business in Delta, BC. They come in three sizes, packed in a paper box with tissue inside a gift bag.

A selection of handmade cards by a local artist. We'll choose one that suits the occasion and hand-write your message inside. The inside of each card is blank.

Foil balloons last about 3–7 days. Bubble balloons can last weeks or even months, depending on the seal.

Mostly from the Burnaby flower auction, plus unique imports from trusted wholesalers.

All our tropical and orchid plants come from growers here in BC.

Service businesses like dental, law and financial offices usually choose bi-weekly or monthly. Restaurants and retail stores often prefer weekly. We'll help you decide during our first visit.

Orchid arrangements are budget-friendly, low-maintenance, and last about 2–3 months with proper care. For fresh flowers, we can start bi-weekly and adjust as needed.

Free delivery (conditions apply), priority service during busy holidays, bulk discounts, a group employee discount code, and rebates on future orders.

Just let us know you'd like to join and share a few details. There's a $30 annual fee, which is waived for most qualifying businesses. Call 604-583-0020 for details.

Small weddings without centrepieces typically run $500–$1,000. Mid-size weddings with centrepieces are usually $1,000–$3,000. Larger weddings start at $5,000+.

Look for inspiration on Instagram, Pinterest, image search or wedding magazines. Choose a colour theme, note flowers you love and don't, and estimate how many pieces you need. Then email us at info@freshblooms.ca with as much detail as you can for a quote.

Most flowers are available year-round, though a few, like peonies, are only around for a short time. Email us or use our contact form with any wedding flower questions.

Email info@freshblooms.ca with the details of your request. We usually donate flower arrangements for auctions rather than cash.

Yes! Email info@freshblooms.ca with your event details and we'll get back to you.

Please chat with us, email or call. We'll do our best to make it right.

Please contact us first to check the status of your order, as there are several reasons a delivery might be delayed.

You're welcome to pick up the flowers from our shop. Otherwise, we may donate them. We may offer partial store credit, but no cash refunds.

With Call ahead, we'll work with you or the recipient to reschedule. If the arrangement has already been made, we can offer store credit if you cancel, but not a cash refund. With Surprise, no refund or credit is available after delivery, though store credit may be considered if it hasn't been delivered yet.