Our Delivery Policy

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Delivery Policy

Delivery Rate

$15.95 Local Flat Rate

Langley / Walnut Grove / Fort Langley / Surrey / Cloverdale / White Rock / North Delta

$19.95 Reg. $15.95 Special Rate for order over $115+ (Limited deliveries between Feb 12th-15th)

Aldergrove / Abbotsford / Pitt Meadows / Maple Ridge

$25 Reg. $19.95 Special Rate for order over $115+ (Pre-Order only for Feb 12th-15th)

Burnaby / New Westminster / Coquitlam / Port Coquitlam / Richmond / Ladner / Tsawwassen

$45 Reg. $35 Special Rate for order over $125+ (Not available Feb 12th-15th)

Vancouver / UBC / North Vancouver / West Vancouver

Delivery Questions

Valentine's Day Delivery

Valentine's Day is the busiest day of the entire year for florists. Due to extreme high volume of deliveries between Feb 12th to 15th, we DO NOT guarantee any time specific deliveries and we will NOT be able to call the recipient prior to delivery; therefore, please ensure all information is correctly entered during online checkout and the recipient WILL BE at the delivery address. Any unsuccessful delivery due to incorrect information will be subject to an additional re-delivery fee of $25.

Our delivery hours for Feb 14th will be from 8AM~5PM for residential addresses. All business deliveries will normally be done by 3PM.

Having your Valentine's Day flowers delivered/picked up on the 13th is becoming more popular as she will be getting her flowers before any of her friends or co-workers. Place your order early to ensure your order will be delivered or picked up on time this Valentine.

Same Day Delivery

We currently offer limited same day delivery if you placed your order online before 10AM PST, Tuesday through Saturday. If your order arrived after the cut-off time, we would still try our very best to accommodate your delivery request. However, your order may be rescheduled for
delivery on the next available date. Of course, you will be contacted first before we reschedule any deliveries. Please note that although we make every effort to deliver your order between our regular delivery hours 9am-5pm, late orders may need to be delivered after business hours up until 8pm.

Next Day Delivery

We guarantee next day delivery if you placed your order before 5PM PST, Tuesday through Saturday. If your order arrived after the cut-off time, we would still try our very best to accommodate your delivery request. However, your order may be rescheduled for delivery on the next available date. Of course, you will be contacted first before we reschedule any deliveries. Please note that although we make every effort to deliver your order between our regular delivery hours 9am-5pm, late orders may need to be delivered after business hours up until 8pm.

Surprise Delivery

If you would like your order to be a surprise, you may choose this option during checkout. Please ensure the recipient will be home on the intended date of delivery. You may enter a time frame when she/he will most likely to be at the delivery address and we will try our very best to accommodate your request. However, if the recipient is not home at the time of delivery, you have given our driver permission to leave the flowers by the door. Fresh Blooms will not be responsible for anything that may or may not happen to your delivery as a result.

Specific Time Delivery Request

You may request a delivery time frame in the special instruction box during checkout, and we will do our best to accommodate your preferences. Please note that specific time delivery is not guaranteed and you will be contacted if we cannot meet you request. Our regular delivery times are 9am-5pm Monday to Saturday with same day delivery up to 8PM. Additional delivery surcharge may apply for any request that does not meet our regular delivery route schedule.

Sunday Delivery

Sunday delivery require advance notice and availability varies with each area. If we are unable to arrange for delivery on Sunday, and if time permits we will deliver your order on Saturday, including Birthday and Anniversaries. If both Saturday or Sunday are not available, then the order will be delivered on the following Monday. You will be contacted first before we rescheduling any deliveries.

Christmas Holiday Delivery

Please place your order by Sunday Dec 17th for guarantee delivery during the Christmas week by Dec 24th. Late orders will still be accepted after the cutoff time, but may by subjected to delivery date change. Any orders scheduled for delivery on Dec 21st & 22nd may be delivered prior to the specified date. For example, if you select Dec 22nd as your delivery date, your order may arrive on the 21st depending on the delivery area & recipient's schedule. We will always call one day ahead for any deliveries going to an apartment/condo complex & gated community to ensure successful delivery the following day.

Funeral Flowers Delivery

Funeral Flower orders have our highest priority. If your order arrived too late to make to the funeral service, we will give you a call so that you can make other arrangements or have something sent to the home or the family instead. We normally would contact the funeral home to verify the time of the service and schedule your delivery time accordingly. If you have selected a delivery date that is before the actual service, we will deliver your order per the recipient's request or the funeral home instructions.

Delivery to a Business

For delivery going to a work place, we generally assume the recipient will be working on the intended delivery date; therefore, we will not call prior to delivery. However, we still do require a contact phone number during checkout, normally the business number or recipient's mobile number, in case the driver is unable to locate the business. Typically, business/work deliveries will be done by 3PM and may be left with reception at the front desk. If the recipient will be leaving work at an earlier time, please indicate your request in the special instructions field during checkout or contact us by phone to insure your delivery arrives on time.

Delivery to a Hospital or a Care Home

For delivery going to a Hospital, we will call the hospital on your behalf to obtain the recipient's location. Please ensure the surname of the recipient is correctly filled out during checkout as the operator will only be able look up the patient by their surnames. Most hospitals do not accept any flower deliveries with a strong fragrance, such as lilies; therefore, any scented flowers within your arrangement will be substituted. Deliveries going to a care home or a hospice will be left with the the front desk or the nursing station.

Delivery to a School or University

For delivery going to a school, we will deliver your order by 2pm at the latest. All deliveries will be left at the administration office. Normally, the admin staff will broadcast the teacher or the student to pickup the arrangement. We are not allowed to enter the class room & interrupting the students.

Delivery to a Funeral Service or Celebration of Life

Funeral Flower orders have our highest priority. We will contact the funeral home to verify the time of the service and schedule your delivery accordingly. We recommend placing your order at least one week before the scheduled funeral service to insure enough time for us to order all flowers in your requested arrangement.

Delivery going to a Restaurant reservation

We understand sometimes you may require a delivery during a specific time period for a reservation at a restaurant. We will always try our best to accommodate your request; however, we recommend calling us after placing your order online and confirming the details. In addition, even though our driver will relay your request to the restaurant staff, it is always a good idea to contact the restaurant directly for your special needs. Fresh Blooms will not be responsible for anything that may or may not happen to your flowers once the delivery is made to the restaurant.

Delivery to PO Boxes, Rural areas and Remote Locations

We occasionally have trouble delivering to some rural areas and you will be contacted if the delivery service is unavailable. In some cases, delivery to such rural areas can be arranged for an additional fee; we will contact you if such a situation arises. Please note: We do not deliver to P.O. Boxes, RR#'s or A.P.O's.

Delivery to another Province or Country

We do not offer deliveries outside of our local delivery areas. Now days a quick search on Google will give you many options. We always recommend placing the order directly with the local florist.

Get in touch

Still have questions about ordering, or a general inquiry?

Give us a Call at (604) 583-0020