Delivery Policy

Delivery Satisfaction Guaranteed

All of our flower bouquets and arrangements are personally hand-delivered by our courtesies driver, and we make every effort to make sure your order arrive safely & on time. In most cases, we will call the recipient prior to delivery to ensure the recipient is home, or at the delivery address provided by the sender. Please make sure you provide the correct telephone number of the recipient when ordering. Upon successful delivery, the sender will receive a delivery confirmation notice through email at the end of the day. Unlike others, we will NEVER leave the flowers in recipient's porch, garage, or entrance unless otherwise specified by the sender or the recipient.

Regular Delivery Fee

  • $14.95 Langley / Walnut Grove /¬†Fort Langley / Aldergrove
  • $14.95 Surrey / Cloverdale / White Rock
  • $19.95 Abbotsford / Maple Ridge / Port Coquitlam / Coquitlam / Pitt Meadows

Priority Rush Delivery Available (Order received after Noon or 12pm)

  • Please call 778-278-8818 for more information

Same Day Delivery

We guarantee same day delivery if you placed your order before 12:00 PM in the recipient's time zone, Monday through Saturday. If your order arrived after the cut-off time, we would still try our very best to accommodate your same day request. However, your order may be rescheduled for delivery on the next available date. Of course, you will be contacted first before we reschedule any deliveries. Please note that although we make every effort to deliver your order between our regular delivery hours 9am-5pm, some orders may need to be delivered after business hours.

Surprise Delivery

If you would like your order to be a surprise, you may choose this option during checkout. Please ensure the recipient will be home on the intended date of delivery. You may enter a time frame when she/he will most likely to be at the delivery address and we will try our very best to accommodate your request. However,if the recipient is not home at the time of delivery, you have given our driver permission to leave the flowers by the door.

Specific Time Delivery Request

You may request a specific delivery time frame in the special instruction box during checkout, and we will do our best to accommodate your preferences. Please note that specific time delivery is not guaranteed and you will be contacted if we cannot meet you request. Our regular delivery times are 9am-5pm Monday to Saturday.

Sunday Delivery

Availability for Sunday delivery varies with each area. If we are unable to arrange for delivery on Sunday, and if time permits we will deliver your order on Saturday, including Birthday and Anniversaries. If both Saturday or Sunday are not available, then the order will be delivered on the following Monday. You will be contacted first before we rescheduling any deliveries.

Delivery During Major Holidays

During any major holidays, we recommend that you place your order at least 5 days in advance to ensure timely delivery, especially on Valentine's Day, Mother's Day and during Christmas period.

Funeral Flowers Delivery

Funeral Flower orders have our highest priority. If your order arrived too late to make to the funeral service, we will give you a call so that you can make other arrangements or have something sent to the home or the family instead. We normally would contact the funeral home to verify the time of the service and schedule your delivery time accordingly. If you have selected a delivery date that is before the actual service, we will deliver your order per the recipient's request or the funeral home instructions.

Delivery to a Business

For delivery going to a work place, we generally assume the recipient will be working on the intended delivery date; therefore, we will not call prior to delivery. However, we still do require a contact phone number during checkout, normally the business number or recipient's mobile number, in case the driver is unable to locate the business. Typically, business/work deliveries will be done by 3PM and may be left with reception at the front desk. If the recipient will be leaving work at an earlier time, please indicate your request in the special instructions field during checkout or contact us by phone to insure your delivery arrives on time.

Delivery to a School or University

For delivery going to a school, we will deliver your order by 2pm at the latest. All deliveries will be left at the administration office. Normally, the admin staff will broadcast the teacher or the student to pickup the arrangement. We are not allowed to enter the class room & interrupting the students.

Delivery to a Funeral Service or Celebration of Life

Funeral Flower orders have our highest priority. We will contact the funeral home to verify the time of the service and schedule your delivery accordingly. We recommend placing your order at least one week before the scheduled funeral service to insure enough time for us to order all flowers in your requested arrangement.

Delivery to a Hospital or a Care Home

For delivery going to a Hospital, we will call the hospital on your behalf to obtain the recipient's location. Please ensure the surname of the recipient is correctly filled out during checkout as the operator can only look up the patient by their surnames. Most hospitals do not accept any flower deliveries with a strong fragrance, such as lilies; therefore, any scented flowers within your arrangement will be substituted. Latex balloons are forbidden in the hospitals. Deliveries going to a care home or a hospice will be left with the the front desk or the nursing station.

Delivery within Canada and U.S.

We are a proud member of both Florists Transworld Delivery (established 1910) and Teleflora. We offer extensive delivery services. Your order can be delivered in most major cities & urban areas within Canada and the U.S. by one of our trusted member florists.

Delivery to PO Boxes, Rural areas and Remote Locations

We occasionally have trouble delivering to some rural areas and you will be contacted if the delivery service is unavailable. In some cases, delivery to such rural areas can be arranged for an additional fee; we will contact you if such a situation arises. Please note: We do not deliver to P.O. Boxes, RR#'s or A.P.O's.